After careful review, Loblaw has made the decision to wind down operations for our third-party, online Marketplace platform. We appreciate your understanding and will work with you to support our mutual customers as we transition over the next few weeks. Please note the following key dates:
Wednesday, June 14: the Marketplace website will be decommissioned, and we will stop accepting orders
Monday, July 31: the last day for any Marketplace RETURNS by customers (you will continue to have access to process refunds until August 31st)
A representative from the Marketplace team will be available to support this transition over the coming weeks.
Financial Policy
Welcome to Loblaw Marketplace
This Financial Policy (this"Policy")is intended to support and guide your use of Loblaw Marketplace and the Services. Please note:
- ThisPolicy is one of the Program Policies defined in theAgreement.It is incorporated by reference into the Agreement and is binding as part of the Agreement.
- Unless a term is specifically defined below, please check Section 35 – Definitions of the Agreement for its meaning.
- Solely to the extent of any conflict, the terms and conditions applicable to customers on any Site will prevail over this Policy.
1. Seller Fee Schedule
In order to participate in Loblaw Marketplace and offer Your Products for sale to customers, you must pay all fees set out in the Agreement, including the following fees(as applicable):
- Referral Fee
- MarketingFee
- RefundAdministration Fee
- Return Shipping Fee
You may also be required to pay additional fees in respect of any preferred service arrangements you enter into with Preferred Couriers.
Each of the fees is described in more detail below.All fees are exclusive of applicable Sales Taxes.
A) Referral Fee
You will be charged a referral fee for each of Your Products sold through Loblaw Marketplace. The amount of the referral fee depends on the applicable product category, as set out in Schedule A to this Policy, at the time of sale.
The referral fee is calculated as a percentage of the Sales Proceeds, excluding Sales Taxes, Customer Shipping Fees and customs duties payable, collectible or remittable.
B) Marketing Fee
You will be charged a marketing fee for each of Your Products sold through Loblaw Marketplace. The marketing fee is intended to assist us in driving overall customer acquisitions and demand on the Loblaw Marketplace.
The current marketing fee is 5% of Sales Proceeds, excluding Sales Taxes, Customer Shipping Fees and customs duties payable, collectible or remittable.
The marketing fee is intended for the general benefit of sellers on Loblaw Marketplace and we have no obligation to apply any marketing fees in a way that specifically benefits you or Your Products or to provide an accounting to you of the marketing fees.
C) Refund Administration Fee
If one of Your Products is returned or refunded for any reason, you will be charged a refund administration fee. The amount of the refund administration fee is $1.50 per item.
D) Return Shipping Fee
If one of Your Products is returned for any reason, you may be charged a return shipping fee determined in accordance with the Program Policies andLoblaw’s then current return shipping rates for sellers.
2. Reserve
We continuously monitor general seller activity on Loblaw Marketplace, including weekly/monthly sales volumes, percentage of orders with chargeback and returns, payment reversals, customer disputes, unshipped orders and other factors, in order to identify potential risks.With these risks in mind, we require sellers to maintain reserves to secure their payment obligations.
You may be subject to a reserve or combination of reserves for this purpose. You will receive a notification when a reserve has been applied to you. Amounts kept in reserve will not accrue any interest but will be returned to you as set out below. Generally, there are two (2) types of reserve:
A) Rolling Reserve
A rolling reserve is a percentage amount that Loblaw deducts from each remittance made to you, which is then released on a scheduled basis as determined by Loblaw in its sole discretion.
We will apply a 5% rolling reserve for a thirty (30) day rolling period to you. This means 5%of the amount to be remitted to you on Day 1 is deducted and then released to you on Day 30. Similarly,5% of the amount to be remitted to you on Day 2 is deducted and then released to you onDay 31.
We may increase the amount and time period of the rolling reserve based on periodic reviews and our assessment of risk.
B) Minimum Reserve
A minimum reserve is a fixed or percentage amount that Loblaw deducts from the total of each amount remittable to you, until the total of all such deductions reaches a threshold amount as determined by Loblaw in its sole discretion.
For example, if a minimum reserve is applied to you of 5% to a threshold of $1000, this means thatLoblaw may deduct 5% from each amount remittable to you until a balance of $1000 is reached. Alternatively, Loblaw may deduct a one-time amount of $1000.
Minimum reserves are not released until the termination of the Agreement or otherwise as determined by Loblaw in its sole discretion.
3. Payment Settlement Details
Payments will be remitted to Your Bank Account in the following manner:
A) Net Sales Proceeds
Net Sales Proceeds will be remitted to Your Bank Account fourteen (14) days after you have shipped the order for Your Products.An order of Your Products is considered shipped when you have provided Your Products to a courier and you have entered a valid tracking number for the order in the Seller Portal.
For example, if a customer places an order for Your Products on August 1 and you ship the order on August 3, Net Sales Proceeds will be remitted to Your Bank Account for that order on August 17.A sample Net Sales Proceeds equation is set out below:
Net Sales Proceeds = Sales Proceeds – applicable Referral Fee*– Marketing Fee* – Refund Administration Fee* – Return Shipping Fee* – Reserve**–Chargebacks –Refunds
*plus applicable Sales Taxes
**subject to release in accordance with the above Reserve descriptions
Please note that it may take three to five Business Days for Net Sales Proceeds to be deposited into Your Bank Account after a payment has been initiated.
B) Effect of Termination or Suspension
If either party provides notice of termination of the Agreement or if Loblaw suspends the Agreement or any Service, we may withhold any amounts owing to you for a period of sixty (60) days, beginning on the date of notice of termination or suspension.
SCHEDULE A
Product Category | Referral Fee Percentage |
Home & Kitchen | 15% |
Baby (excluding apparel) | 15% |
Toys | 15% |
Pet | 15% |
All other categories | 15% |