Participant Policy

Welcome to Loblaw Marketplace

This Participant Policy (this"Policy")is intended to support and guide your use of the Loblaw Marketplace and the Services. Please note:

• ThisPolicy is one of the Program Policies defined in theAgreement.It is incorporated by reference into the Agreement and is binding as part of the Agreement.
• Unless a term is specifically defined below, please check Section 35 – Definitions of the Agreement for its meaning.
• Solely to the extent of any conflict, the terms and conditions applicable to customers on any Site will prevail over this Policy.

1. Access and Credentials for Your Personnel

A) Limit Access

For all instances of access to the Seller Portal, or such other tools and platforms as we designate (including, without limitation, secure file transfer protocols)from time to time, and data relating to the Services, you must:

• ensure only authorized Persons are provided with access, on need to know basis.
• conduct regular user access entitlement reviews and maintain a record of every entitlement review in a central repository.
• immediately notify Loblaw in the event of any change to job role, the end of a Person’s “need to know” status, termination of employment, or any other development that would reasonably be expected to change a Person’s need for access.

B) Access Credentials Protection

All access credentials must be protected from unauthorized use and disclosure. For example, access credentials must never be written on physical media. You must also ensure that Your Personnel do not share access credentials with unauthorized parties.

C) Logging and Monitoring

All access and related activities of Your Personnel concerning Loblaw data and the Services must be logged and traceable to individuals.

D) Individual Access Requests

If the functionality is enabled to allow for individual access to the Seller Portal, or such other tools and platforms as we designate, in order to apply for such individual access, you must submit a formal written request to Loblaw through the Seller Portal, or such other tools, platforms and methods as we designate. We may request the following information from you, including but not limited to:

• Name of requestor
• Authorized Person approving access
• Date/Time of request
• Type of access requested (SFTP / SellerPortal etc.)
• Reason for the requested access

You must maintain a record of every individual access request in a central repository.

E) Terminating Access

All access privileges must be terminated when no longer required. For example, access privileges must be terminated upon:

• Completion of required work
• Changes in role or job description
• Termination of employment
• Leaves of absence
• End of “need to know” status

2.Fulfillment and Shipping

A) Operating Days and Handling Time

Your profile on the Seller Portal or such other tools and platforms as we designate must include:

• The operating days of the week that you will conduct business on the Loblaw Marketplace. You must operate at least five (5)days per week.
• The maximum time you require to prepare and ship orders of Your Products ("Handling Time").TheHandling Time for orders of Your Products must not exceed two (2) Business Days.
• An order of Your Products is considered shipped when you have provided Your Products to a courier and you have entered a valid tracking number for the order in the Seller Portal.

B) OrderReceipt and Acknowledgment

Once an order has been placed for Your Products, Order Information will be made available to you in the Seller Portal. Upon receipt of Order Information, you must either accept or cancel the order within the Handling Time and in accordance with the functionality of the Seller Portal.

C) Customer Shipping Fee Structure

Loblaw will determine the Customer Shipping Fees based on the mode of shipping selected by a customer for an order as follows:

Standard Shipping

If the order amount is greater than $50 (excluding Sales Taxes), the applicable Customer Shipping Fee is $0.

If the order amount is less than $50 (excluding Sales Taxes),the applicable Customer Shipping Fee is $8, plusSales Taxes.

Expedited Shipping

For orders where customers selectExpedited Shipping, the applicable Customer Shipping Fee is determined by Loblaw for each individual seller, based on the origin and destination of the order, and the weight and dimensions of the products within the order.

D) Your Portion of the Customer Shipping Fee

Loblaw will remit the Customer Shipping Fees or your portion thereof to you based on the mode of shipping selected by the customer, as follows:

Standard Shipping

If a customer selects Standard Shipping and you are the only seller in the order, you will receive the Customer Shipping Fee.

If a customer selects Standard Shipping and the order consists of products sold by more than one seller, theCustomer Shipping Fee for the order will be divided equally between the sellers.

Expedited Shipping

If a customer selects Expedited Shipping, you will receive the Customer Shipping Fee for Your Products.

You will accept the Customer Shipping Fee or your portion thereof as full compensation for any shipping and handling charges you incur for each of Your Transactions.

3) Performance Criteria

You must abide by the following performance criteria for the Loblaw Marketplace. If you fail to abide by such performance criteria, then in addition to any other remedies available to us in the Agreement, we may take any steps that we deem necessary, including but not limited to delisting any or all ofYour Products from Loblaw Marketplace, your removal from Loblaw Marketplace and/or an increase in the amount and duration of any reserve amounts.

A) Calculation of Performance Criteria

Your performance criteria will be calculated over a thirty (30) day rolling period.

If you are a new seller, your performance criteria will be calculated from the date of your first order, but will only be enforced thirty (30) days after the date of your first order.

B) Performance Criteria